Netflix complaint: Egregious Customer Service
Filed 4 Jan 2023 by Phaedrus
Given the monopoly that Netflix has in the streaming universe, it is egregious how bad their customer service is. Having spent over an hour on the phone and following the directions from the support staff, I was locked out of my account for 24 hours (trying to change my credit card for payment). When I complained, I was met with the usual indifference that a huge monopoly adopts in the light of undisputed power mixed with arrogant couldn’t give a shit. I am weighing whether to cancel my over 6 year association with the company and merely steal what I want from torrent sites. I am beyond frustrated and angry.
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