Netflix complaint: DVDs don’t arrive, arrive very late, are incredibly scratched, or are never marked as received when I mail them back

I feel like you never take scratched up old DVDs out of circulation and replace them. DVDs are taking a long time to arrive in the mail these days, as well. I recently received a very scratched and unwatchable DVD, sent it back and reported it, Netflix supposedly sent another one, which I never received, so I once again asked for another to be sent, and you are now showing that I lost it. I originally should have had the movie Oct 14th and still haven’t gotten a watchable movie.Terrible service, and I’m not sure I buy that you don’t recieve what I’ve sent back. I’m wondering if perhaps you have an employee theft problem. I changed my account to one DVD at a time and am considering canceling altogether. The only reason I’ve kept a DVD account is that the rating system is so much more helpful in choosing a movie than the thumbs up or down instant watch system.