Netflix complaint: Duplicate charges
Filed 21 Aug 2020 by Cristine
I noticed I have duplicate charges from Netflix, twice a month for $15.99 since July 2019. After speaking with a supervisor, John, he stated he was only able to refund one month and I needed to dispute with my bank. Total BS, I don’t pay my bank for Netflix. I chatted with Alexa today and she stated the reason I have a duplicate account is because I spelled my email address wrong so I created another account. Again, total BS!!!!! John checked both accounts and never said my email was misspelled. I personally never created a 2nd account, ever! And because of the misspelled email (not misspelled) They can’t refund due to my error!
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