Netflix complaint: Double monthly deduction

Name: Double monthly deduction
Item: Netflix
Rating: 5
Author: Mr PL du Plessis

Open 26 May 2020 353 views Broadcasting Network Online Services

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Filed 26 May 2020 by Mr PL du Plessis

I subscribed for a Master Card ….0229 for R169 per month already quite a long time ago.
Then, when the new price for SA of R99 came about, we changed the payment to my wife’s Visa(?) Card.
We have only discovered lately that you are deducting both these figures every month from the respective cards for the same original account.

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Case details

Status: Open
Company: Netflix
Filed: 26 May 2020
Rating: 5/5
Desired resolution: Could you please rectify and reimburse the amount you took extra tp my account.
Problem: Two monthly deductions for same account
About: monthly subscription
At stake: 169 ZAR

Progress

Filed
Company notified
Company replied
Resolved

26 May 2020 Complaint filed and published
26 May 2020 Message from Bizzy: we notified Netflix about this complaint.

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