Complaint: Double billing for the same account.

on 29 August 2020 about Netflix in category Online Services

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My complaint:

Hi, my name is Marcus E. Williams Sr., and I have three Netflix accounts mainly for my children and my elderly parents. About 4 months ago, my dad ed me that his Netflix account was turned off. I contacted Netflix and they told me that my payment did not go through so I paid with my debit card to re-establish services. The next month when I checked my bills, I noticed that Netflix was charging me twice for the same account. I noticed that this happened for about 4 months. I called Netflix customer service to inquire about why it was happening and to request a refund for the months double charged. I spoke with a Ruselle who would not give me her last name so I asked to speak with her manager, who she said was Demetrius and he was unavailable and she would not give me his last name either. To make a long story short, they did not refund me for the double billing.

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Suggested solution:

Since I have been a loyal customer of Netflix and I have stock with Netflix, I feel that they should refund my monies that I was charged during the double billing and to bring me back, I should have a free period of viewing as to win me back. I can do without Netflix, I have my subscription for my parents and my kids. I am not open to other streaming services if you do not value your hardworking customers...Marcus E. Williams Sr.

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