Netflix complaint: connection problems

Name: connection problems
Item: Netflix
Rating: 2
Author: Ann

Open 14 Oct 2022 155 views Broadcasting Network Online Services

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Filed 14 Oct 2022 by Ann

why does it take up to 3 hours to be connected very time we tune in, Tv s fine , internet connection fine. only has happened since you requested an up date on our account

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Case details

Status: Open
Company: Netflix
Filed: 14 Oct 2022
Rating: 2/5
Desired resolution: Fix the connection problems
Problem: Takes hours to connect after update
About: streaming service

Progress

Filed
Company notified
Company replied
Resolved

14 Oct 2022 Complaint filed and published
14 Oct 2022 Message from Bizzy: we notified Netflix about this complaint.

See all 1,386 Netflix complaints

Discussion

1 comment

cwtpc 26 Oct 2022

Try unplugging your tv and modem/router for about 3 minutes, sign out from netflix and back in, so it's going to re-establish connection to Netflix. If it's still doing the same, contact your internet service provider.

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