Netflix complaint: Change of Billing Dates after an Upgrade

Due to changes in billing plan, Netflix’s system prorated my viewing period instead of billing me in full for the entire month so that I would maintain my renewal dates. But instead it brought forward the expiry date of my viewing plan and cut me off before my usual time. I engaged them through their live chat services and there was a lot of inconsistencies in the type of feedback I was receiving from the different agents that attended to my issue. The first agent gave me an extension of 7 days from 18th July to 25th July to enjoy the service so that the I make payment on my preferred usual date of payment which is anywhere from 24th to 26th of every month. At the time there was no money in the card and thats why the system couldn’t deduct so when I asked the second agent on what happens if any money hits my account before the 26th, his response was that the system will bill me and maintain dates of 18th as the expiry date. Only if I can keep the bank account empty until the 26th can I have a chance of making any changes to my account. I couldn’t even change the payment plan meaning after this whole drama I was to be billed the larger amount regardless. I was expecting money into my account before the 26th. It’s like they have a system that is so robotic without any human intervention. They said they couldn’t do anything.