Netflix complaint: Canceled account fraudulently reactivated
Filed 6 Jul 2020 by Emmy
I canceled an account on the advice of a Netflix consultant die to been unable to correctly downgrade the account to a lower-tier package. However, the said account has since been reactivated and I have been charged twice on my latest bill. Also, the customer service I received is very poor as it did not address any of my concerns rather than just copy-pasted scripts. I have made numerous attempts to get assistance from Netflix but was told I need to follow up with my bank instead. Upon further investigation into my transaction and banking statements the only compromised information was related to Netflix.
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