Complaint: Bed delivered but unusable

on 24 December 2021 about NCF Living in category Interior shops

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My complaint:

I ordered a super king sized bed on 3rd September 2021, for delivery by the end of the year. I had to contact NCF in December to get a delivery date, which was provided as Tuesday 21st December.
The bed was delivered on the promised date. I had the old bed removed in the morning and the new bed arrived after lunch – but the fitters said, after an hour or so of constructing, that two halves of two different designs had been provided. They left the bed partially assembled and left, promising that someone would get back to me. It is now several days later and despite daily attempts to ring (no answer), chat (not functioning) and daily emails I have heard nothing at all.
I am entering the Christmas period with no usable bed – see the photo for what is there (the ottoman cannot be raised or lowered).

0 0 votes
Justified complaint?

Suggested solution:

Communicate with me so I can plan sleeping arrangements over the Christmas and New Year period.

Bed delivered but unusable
Bed delivered but unusable

Comment by poster of the complaint JonathonBerg

4 months ago - UPDATE 10th Janaury 2022 Following on from the last update despite sending an email and a recorded-delivery letter to NCF I have heard nothing to their intentions.

Comment by poster of the complaint JonathonBerg

2 months ago - UPDATE 21st February 2022 So due to a complete lack of satisfaction with NCF Living (actually NCF Furnishings Ltd) I am commencing legal action against them today, claiming for the bed not being what I ordered (i.e. not an ottoman), nit being fit for purpose and needing me to repair it and a modest amount for distress and inconvenience, amounting to £1,250. Watch this space! If anyone would be interested in me maintaining a blog or website tracing the history of the legal claim, please let me know.

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