Skip to content
File a complaint
File a complaint

NCF Living complaints

NCF Living complaint: Bed delivered but unusable

Open 425 views Interior shops
File your NCF Living complaint How does Complain.biz work?

Filed 24 Dec 2021 by Jonathon

I ordered a super king sized bed on 3rd September 2021, for delivery by the end of the year. I had to contact NCF in December to get a delivery date, which was provided as Tuesday 21st December.
The bed was delivered on the promised date. I had the old bed removed in the morning and the new bed arrived after lunch – but the fitters said, after an hour or so of constructing, that two halves of two different designs had been provided. They left the bed partially assembled and left, promising that someone would get back to me. It is now several days later and despite daily attempts to ring (no answer), chat (not functioning) and daily emails I have heard nothing at all.
I am entering the Christmas period with no usable bed – see the photo for what is there (the ottoman cannot be raised or lowered).

NCF Living complaint: Bed delivered but unusable
Photo Jonathon uploaded with this complaint

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

2 comments

  1. JonathonBerg

    UPDATE 10th Janaury 2022
    Following on from the last update despite sending an email and a recorded-delivery letter to NCF I have heard nothing to their intentions.

    Reply

  2. JonathonBerg

    UPDATE 21st February 2022
    So due to a complete lack of satisfaction with NCF Living (actually NCF Furnishings Ltd) I am commencing legal action against them today, claiming for the bed not being what I ordered (i.e. not an ottoman), nit being fit for purpose and needing me to repair it and a modest amount for distress and inconvenience, amounting to £1,250. Watch this space!
    If anyone would be interested in me maintaining a blog or website tracing the history of the legal claim, please let me know.

    Reply

More NCF Living complaints

View all 33

Wronged by NCF Living too?
Make it sting!

Launch complaint