MyFitnessPal complaint?

Do you have a dispute or a bad customer experience with MyFitnessPal? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

MyFitnessPal customer service works through written requests: in the app, go to More, then Help, then Contact Support, or use Submit a Request in the MyFitnessPal Help Center, and the support team replies by email. Premium and Premium+ members get priority in that queue. Include the email address on your account, your username and, for a billing question, where you bought the subscription.

Charged for a renewal you did not expect? Raise it here too: we push it out to MyFitnessPal by email, social media and printed letters.

No: MyFitnessPal does not offer phone support, so there is no customer service number to call in the US, the UK, Canada or Australia. Its own help articles send every member to Contact Support in the app or the request form in the Help Center, with answers by email. Treat any phone number that claims to be MyFitnessPal support with caution, and never give your card details or password to a caller.

Cancel MyFitnessPal Premium where you bought it: a subscription bought in the iPhone app is cancelled and refunded through Apple, one bought in the Android app through Google Play, and one bought on the MyFitnessPal website through MyFitnessPal itself. Deleting the app does not stop the renewal. Screenshot the cancellation confirmation, and for a refund keep the receipt or order ID and the date of the charge you are disputing.

Refused a refund you believe you are owed? Put the case in through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

MyFitnessPal, Inc. is based in Austin, Texas, and the full head office address is in the contact details at the top of this page. The same company runs the service for members in the US, the UK, Canada and Australia, so there is one company to write to whichever market you are in. Send a dated letter by tracked post, put your username, the account email and the dates that matter in the first lines, and keep a copy together with any support request number you already have.

Account locked or a Premium charge in dispute? We help you write that letter in minutes, drawing on thousands of complaint letters that actually worked.

Be careful. MyFitnessPal says it will never ask for your account password or financial information by email, and that a message from an address not on its own domain is not from it. Phishing emails often use a domain that is just a letter or two off, so check the sender before clicking anything.

Nothing has been reported about MyFitnessPal here yet. Our research shows what typically goes wrong at subscription fitness and nutrition apps: renewals that charge after a cancellation, refunds caught between the app maker and Apple or Google, features moved from the free plan into Premium, food diaries or progress lost after a sync or login problem, and locked accounts that are slow to recover without phone support.

Charged for Premium after you cancelled, or missing the meals you logged? Be the first to report it: your case opens the record for the next member who finds the same charge on a statement.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of MyFitnessPal through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with MyFitnessPal can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.