Myer complaint?

Do you have a dispute or a bad customer experience with Myer? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Myer customer service number is 13 69 37, the line for Myer's Customer Experience team. Myer's contact page, linked at the top of this page, lists the other ways to get in touch, including help with order tracking and returns, and store teams can help with purchases made in store. Have your order number, receipt or MYER one number ready.

Order late or refund missing? Report it here too, and we push it out to Myer by email, social media and printed letters.

To escalate a complaint with Myer, put it in writing to Myer's Customer Experience team through the contact page on its website, ask for a reference number, and set out the order or receipt number, what went wrong, the dates and what you want: a refund, a replacement or a repair. If the answer does not settle it, reply on the same reference, ask for the complaint to be reviewed by a senior member of the team, and keep a copy of everything you send. Myer's head office is in Docklands, Melbourne; the full address is in the contact details at the top of this page.

Faulty item or missing refund that needs to go higher? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

To return a Myer online order, follow the returns instructions in your order confirmation or on Myer's returns page, which explain whether an item can go back by post or to a Myer store, the time limit and the condition it needs to be in. Keep the returns label, the proof of postage and any tracking number until the refund shows on your card or account; a refund usually goes back to the payment method you used.

For a faulty item, the consumer guarantees under the Australian Consumer Law give you a right to a repair, replacement or refund whatever the change-of-mind policy says. Say clearly in writing that the item is faulty, photograph the fault, and keep the order number with it.

If a Myer online order has not arrived, check the tracking link in the dispatch email: it shows whether the parcel is still with the carrier, was left in a safe place or with a neighbour, or is waiting at a collection point. An order can also arrive in more than one parcel, so check whether each item has its own dispatch email.

If the tracking says delivered and you do not have it, or the parcel has stopped moving, contact Myer with the order number and the tracking number and ask it to open a trace with the carrier. If the parcel cannot be found, ask Myer in writing for a refund or a replacement, and keep the order confirmation, the tracking history and every reply.

Nothing has been reported about Myer here yet. Our research shows what typically goes wrong at large department stores: online orders that arrive late, incomplete or not at all, refunds that take a long time to reach the card after a return, click and collect orders that are not ready, gift cards and MYER one rewards that will not apply at checkout, and faulty items passed back and forth between the store and the brand.

Return accepted but the refund not on your card? Be the first to report it, so the next Myer shopper with the same return has a case to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Myer through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Myer can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.