MTN complaint: REPORTING UNSATISFIED COTOMER SERVICE – FUND REVERSAL

Dear Sir,

I am to happy to write you this letter but also unhappy about the content of the letter.

I made a wrong transaction dated November 5, 2022, 12:01 pm, sender number 024 693 4435-Sulemana Mohammed Abdul Salaam and recipient number 0598640720-Arybual Ent.:-
Sending report
(Payment made for GHS 240.00 to ARYBUAH ENTERPRISE ARYBUAH ENTERPRISE Current Balance: – GHS 36.03 . Available Balance: – GHS 36.03. Reference: 1. Transaction ID: 20150856743. Fee charged: GHS 2.40 Tax charged: GHS 2.10.

I rushed to the office in Tamale and was helped with reversal. I keep calling to find out and i was always told i am safe within 15days.:-
Reversal Report
( Y’ello Valued customer, the transfer of GHS 240.00 to 233598640720 has been withheld and is pending reversal within 15 days. Thank you.

Just yesterday, November 25, 2022 MTN call to inform me my money could not be reverse due to the fact that they are unable to contact that business account the money was paid to.
MTN Solution report
This is the reply from NTN:- The reversal request has been rejected for your transaction to ARYBUAH ENTERPRISE (233598640720) with 240.00 GHS.

I am afraid that my money will go waste if you don’t help me in this regard. Kindly do well to reverse the money for me.

I am really very unhappy about this circumstance.

Counting on your soonest and favorable support.