MSC Cruises complaint: RE: Booking number : 36988220

To whom this may concern,

Dear SirMadam,

In February of 2022 we “re-booked” a cruise that had been cancelled due to Covid. The cruise departs on March 26, 2023. We booked the Yacht Club, and we were told that we would get a free balcony upgrade. We were willing to pay for the balcony, however, the booking agent ed that we would get the free balcony upgrade.

Upon receipt of our booking conformation document, I noticed that an interior cabin was ed. I immediately called the booking agent, who once again ed that we would get the upgrade since we had booked early. In November I called again, since we were nearing the final payment, this time the booking agent referred me to customer service in Canada. I sent an email to them and to our showing surprise, we received a new booking for the Bella Experience. We didn’t book the Bella Experience we booked the Yacht Club as per previous cruises.

I was then give the managers email address, Doris Monico, who as of yet, after countless emails still has not rectified this problem. Today she sent me an email and I quote, Since you booked a “bella” experience, your balcony cabin will not be ed until a few weeks prior to your departure. Should you wish to upgrade your cabin to a Fantasica experience or higher, you would be required to pay the difference in the rate.”

I truly do not understand what the confusion is and why after all these months that we are having such a problem to get what we booked. I have emailed just about everybody that I can find at MSC, I hope that you can help.

Sincerely,
Chris J Gallant