Mr. Sub complaint?

Do you have a dispute or a bad customer experience with Mr. Sub? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Mr. Sub has no central customer phone line or email address: comments and questions go through the contact form on the Mr. Sub website, and orders are handled by the individual restaurant that made them. Include the restaurant, the order number or receipt and the date and time, so the message can be passed to the right franchise.

Paid for an order that came out wrong? Raise it here: we write it up and send it to Mr. Sub head office through emails, social media posts and printed letters.

Mr. Sub is owned by MTY Food Group, which bought the chain in 2011, and the website describes it as a division of MTY Franchising Inc. The chain started in Toronto in 1968 as Mr.Submarine, sold its first franchise in 1972 and took the Mr. Sub name in 1990. Its restaurants are franchised, so a problem with an order usually starts with the restaurant that made it, while questions about the brand, its rewards or its gift cards can go to head office through the contact form.

Franchise and head office each pointing at the other? Bring it through our complaint process: we set out the order for MTY, and others who hit the same problem can add their weight to your case.

A refund on a Mr. Sub online order is handled by the restaurant that made it, because online orders go to the individual franchised location. Contact that restaurant with the order number, the items that were wrong or missing and photos taken when you picked the order up, and ask for a refund or a replacement.

If you ordered through a third-party delivery app, request the refund in that app, since it took the payment. Keep the order confirmation and the card statement until the money is back.

If Mr. Sub rewards points are missing after a purchase, gather the receipt or order number, the date, time and restaurant, and a screenshot of your rewards balance before and after the visit. Send them through the contact form on the Mr. Sub website and ask for the points to be added to your account.

Say how you paid and whether you scanned the app or ordered online, because points are tied to the account the purchase was linked to.

Nothing has been reported about Mr. Sub here yet. Our research shows what typically goes wrong at franchised sandwich chains: online orders missing items or ready late, subs made differently from what was asked, rewards points that do not show up, gift cards that will not work, and confusion over whether the franchise or head office is responsible.

Picked up an order with half of it missing? Be the first to report it: your case opens the record for the next customer ordering from that restaurant.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Mr. Sub through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Mr. Sub can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.