Motor Fuel Group complaint?

Do you have a dispute or a bad customer experience with Motor Fuel Group? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Motor Fuel Group contact number for customer services is +44 (0) 1727 898890, and the customer care email is customercare@motorfuelgroup.com; MFG's website also has a contact form where you choose a subject such as Fuel, Transaction, EV, Valeting, Vehicle Damage, Parking or Staff Behaviour. Have the station name, the date and time, the pump or charger number and your receipt ready. The website also has a VAT receipt lookup and a station finder.

Fuel, charging or car wash problem at an MFG station? Start your complaint here and we push it out to MFG by email, social media, printed letters and every other tool at our disposal.

MFG on a bank statement is a card payment at a petrol station run by Motor Fuel Group, the UK forecourt operator, even when the sign above the pumps says BP, Shell, Esso, Texaco, JET or Murco. MFG's own website does not describe how its payments are worded, but published council card-spending data shows them as MFG followed by the station name, often cut short, and EV charging as MFG EV POWER, sometimes with the place after it.

To place a payment, match the station name and the amount to a fuel stop, a shop purchase, a car wash or a charging session on that date. MFG's station finder helps with the name, and its VAT receipt lookup with the transaction.

For a problem during an MFG EV Power charging session, call the EV Power driver support helpline that MFG lists on the EV Power page of its website and says is open around the clock; for a billing question afterwards, MFG's contact form has an EV subject. EV Power chargers take contactless payment or payment through the MFG Connect app, so the record of the session sits with whichever you used.

Keep the charger's location and number, the start and end time, the energy delivered and the amount charged, and photograph any error message on the screen. On a card statement, council card data shows charging as MFG EV POWER.

Charging session billed wrongly? We help you write the complaint in minutes, with the session details and the charge side by side.

To claim for damage from a car wash or jet wash at an MFG petrol station, tell the staff in the shop before you leave, and put the claim to MFG customer services by phone on +44 (0) 1727 898890, by email at customercare@motorfuelgroup.com or through its contact form under Vehicle Damage or Valeting. Photograph the damage, the wash bay and any signs on site, and keep the wash receipt with its date and time.

Write down what happened during the wash and when, and get a repair quote from a garage, so the amount you claim is backed by a document.

Car wash damage claim to make? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching on what to send MFG next and when to push again.

Nothing has been reported about Motor Fuel Group here yet. Our research shows what typically goes wrong at UK forecourt operators: pumps that take payment without dispensing, card holds at pay-at-pump that take time to drop off, EV chargers that stop mid-session or bill more than expected, car wash and jet wash damage, parking charges on the forecourt, and statement lines showing MFG and a station name that drivers cannot place.

Found an MFG payment for fuel you never received? Be the first to report it, and your case opens the record that the next driver using that station can check.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Motor Fuel Group through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Motor Fuel Group can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.