Motel 6 complaint: Awful conditions, lied to by staff

First, I have to say that my expectations were low to begin with, but I still found the conditions of this hotel terrible. Coming from out of town for one night, we were just looking for a clean, safe place to sleep and shower, that was located near the inner harbor area where we were going.
Second, I made a reservation at the Motel 6 website and paid ahead for a non-smoking room. When we arrived to check in, the whole situation seemed very sketchy. It was very late and the attendant told me they didn’t have the room. He said they only had smoking rooms. I honestly would have just left at that point, but it was too late to find another hotel and I had already paid for this room. None of this made any sense because there were only a few cars in the extremely tiny parking lot.
The attendant left the office and came back a few minutes later, saying that our room was never cleaned by housekeeping but that he could give up a different non-smoking room (?) He gave us room 119. There was basically nothing right with the room. For starters it obviously had not been cleaned. We found a pile of cigarette ashes sitting on the bedside table of this non-smoking room.
There was dust, dirt and debris on the floors, walls, and even ceiling. (I have pictures) It basically looked like it had never been cleaned, ever.
The bed was messy, missing a pillowcase, and the sheets had obvious holes and stains.
Both the TV and phone were not working.
The heat barely worked and there was no hot water.
The front door literally had a hole in it.
Based on these conditions, I believe we are due a full refund. I honestly want to know what I paid almost $100 for?
(Since they collect deposits, I’m not sure what they are doing with that money, definitely not repairing damage or cleaning the facility.) Based on what I saw, I really think this place should shut down. A chain motel company should be embarrassed to have there name associated with this place. Especially since it is located near a tourist area, unsuspecting quests should not be forced to pay for these conditions.