Moon Active complaint: Wrongful charges

Name: Wrongful charges
Item: Moon Active
Author: Deb

Open 19 Aug 2021 240 views Gaming

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Filed 19 Aug 2021 by Deb

I play Coin master on my cell. My husband and I have separate accounts and over $80.00 in charges showed up his account and I’ve NEVER used his account much less know his log in information? How does this happen???

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Case details

Status: Open
Company: Moon Active
Filed: 19 Aug 2021
Desired resolution: Need to refund my husband's acct $80.41! Now I'm starting to wonder if I'm being charged myself for purchases I didn't make??? I'm confused and frustrated. I tried getting Google to help me and you can't talk to a customer service person without paying $35 to actually speak to someone!??
Problem: Unrecognised charges on game account
About: in-game purchases
At stake: $80.41

Progress

Filed
Company notified
Company replied
Resolved

19 Aug 2021 Complaint filed and published
19 Aug 2021 Message from Bizzy: we notified Moon Active about this complaint.

See all 110 Moon Active complaints

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