Complaint: Unauthorized purcase

on 01 April 2020 about Moon Active in category Gaming

New complaint
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My complaint:

Unauthorized payment of £94.99 taken from my universal creditmy childrens shopping money for food. I did not authorise this purchase, my friends child of three managed to get hold of my phone and pressed buttons he shouldn’t have. I did not know this until I checked my online banking. I was told to contact my bank, who then told me to contact google playmoonactive who then told me to contact you.. which is what I have done. That money was for my shopping to feed my kids until next month but until then I’m hoping you’ll fully understand the situation WE ARE ALL IN and refund my childrens food money.

0 0 vote
Justified complaint?

Suggested solution:

Refund my universal credit of 94.99 so I can feed my children.

Message from Robin from

1 year ago - We have posted a tweet about your new complaint about Moon Active

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