Moon Active complaint: Unauthorized charges

Name: Unauthorized charges
Item: Moon Active
Author: Jasmiena

Open 9 Dec 2021 313 views Gaming

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Filed 9 Dec 2021 by Jasmiena

Hi. Since the 7th December I had charges being taken off my bank account without me requesting to purchase, somehow someone is hacking my bank account for Google moon active. Please sort this out. I am totally frustrated. It says on my banking app purchase Google moon active London. What does this mean?

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Case details

Status: Open
Company: Moon Active
Filed: 9 Dec 2021
Desired resolution: I would like my money refunded an my account removed off of your system.
Problem: Unrecognized charges for game purchases
About: mobile game purchases

Progress

Filed
Company notified
Company replied
Resolved

9 Dec 2021 Complaint filed and published
9 Dec 2021 Message from Bizzy: we notified Moon Active about this complaint.

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