MoneyMe complaint?

Do you have a dispute or a bad customer experience with MoneyMe? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call MoneyMe customer service on 1300 669 059 or email hello@moneyme.com.au; MoneyMe also runs a live chat on its website and handles most account tasks in the MONEYME app. For a complaint, MoneyMe names email as its main channel and the phone line as the second, and its complaints address is in the contact details above. Have your full name, your loan number or card account ID, the dates and amounts involved and the outcome you want ready.

Repayment or card problem to raise? Start your complaint here as well, and we push it out to MoneyMe by email, social media and printed letters.

Yes: MoneyMe's own FAQ says it charges no early exit fees, and you can make extra repayments at any time by logging in to the web portal or the MONEYME app and making a payment. The balance owing is shown in the app; a direct debit repayment takes time to clear before the balance updates, while a debit card payment shows sooner.

Before you pay a loan out in full, ask MoneyMe for the payout figure in writing, and keep it with the receipt for the final payment and the closing statement. If you are moving the debt to another lender, keep the new lender's confirmation of the amount it paid across.

A missed MoneyMe repayment brings fees: MoneyMe's FAQ lists a dishonour fee for each failed direct debit and an overdue account fee that repeats while the arrears stay unpaid, up to a cap. Seriously overdue accounts can go to collections, which may include a default listing on your credit report.

If you are struggling to pay, MoneyMe asks you to contact it as early as possible about a financial hardship arrangement, such as paused or reduced payments or changed loan terms. It sends a short questionnaire about your situation, may ask for documents, and confirms any arrangement in writing. Keep a copy of everything you send and every letter you receive.

Hardship request turned down, or fees added during an arrangement? Raise it through our complaint process, and our trained AI opens a case and keeps coaching you on what to send MoneyMe next.

Yes: in Australia, the Australian Financial Complaints Authority (AFCA) handles consumer complaints about its member firms, including credit, loans and financial hardship, and MoneyMe is one of its members. AFCA generally expects MoneyMe to have had the chance to put things right first, so keep a record of every call, chat, email and reference number.

Repayment change refused or a default notice you dispute? We help you write the complaint in minutes, drawing on complaint letters that actually worked.

Nothing has been reported about MoneyMe here yet. Our research shows what typically goes wrong at online lenders and credit card providers: applications declined after a credit enquiry, direct debits taken on the wrong day or twice, dishonour and overdue fees, hardship requests that take time to settle, default listings borrowers dispute, and card transactions they do not recognise.

Charged an overdue fee you do not think you owed? Be the first to report it: your case opens the record for the next MoneyMe borrower disputing the same kind of charge.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of MoneyMe through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with MoneyMe can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.