MoneyLion complaint?

Do you have a dispute or a bad customer experience with MoneyLion? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

MoneyLion customer service can be reached on +1 (516) 916-5466, by email at customercare@moneylion.com, and through the chat in the MoneyLion app. The MoneyLion website lists a separate line for the MoneyLion Spend account and debit card. Have the email address on your account, the transaction or advance concerned, and its date and amount ready.

Want the complaint in writing from the start? Start your complaint here and we push it out to MoneyLion by email, social media and printed letters.

Yes, the Consumer Financial Protection Bureau (CFPB) takes complaints in the US about consumer financial products such as checking accounts, personal loans and cash advances, which covers MoneyLion. The CFPB generally expects MoneyLion to have had the chance to put things right first, so keep a record of every chat, email and call.

Not the only MoneyLion customer with this problem? Set the case out with us and we place it alongside other customers with the same problem, who can back it up.

To cancel a MoneyLion membership, contact customer service through the app chat, on +1 (516) 916-5466 or at customercare@moneylion.com, and ask for written confirmation of the date the membership and its fee end. If you have a Credit Builder Plus loan or an Instacash advance outstanding, ask in writing what happens to it when the membership ends, since those products have their own terms. Keep screenshots of the membership screen before and after, and check the next statements of your linked bank account for any further membership charge.

Membership fee taken after you cancelled? Start it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push.

The usual reasons for a MoneyLion debit from a linked bank account are an Instacash advance being repaid, a Credit Builder Plus loan payment, or a membership fee. Check the transaction history in the MoneyLion app for the date and amount, and compare it with the advance or loan terms you accepted. If a debit matches none of them, or came after you cancelled, report it to MoneyLion in writing with the statement line, and ask your bank about disputing a payment you did not authorize.

Debit on your bank statement you do not recognise? We help you write the complaint in minutes, with the terms and each debit side by side.

Nothing has been reported about MoneyLion here yet. Our research shows what typically goes wrong with finance apps that offer cash advances and credit-builder loans: repayments debited from a linked bank account at an unexpected time, membership fees that continue after cancellation, accounts locked or closed with little explanation, disputed debit card transactions, and marketplace loan offers that change once the provider reviews the application.

Recognise one of these from your own account? Be the first to report it: we take it to MoneyLion, and your case opens the record for the next borrower with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of MoneyLion through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with MoneyLion can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.