Mogo complaint?

Do you have a dispute or a bad customer experience with Mogo? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Mogo customer service runs online: Mogo publishes no general customer-service phone number, only a payments line in its help centre. It handles questions through live chat on its website for credit applications, through the support bot after you log in to your MogoAccount, which passes requests on for a person to review, and by email at help@mogo.ca. Write from the email address linked to your MogoAccount and include the dates and amounts involved and screenshots of any earlier chat.

Payment or charge on your account you dispute? Open your complaint here at the same time, and we push it out to Mogo by email, social media and printed letters.

To close a MogoAccount, chat with Mogo online and ask for the account to be closed, using the email address linked to it, as Mogo's help centre describes. Closing an account does not cancel a balance on a MogoMoney or MogoMini line of credit, so ask Mogo for the full amount owing on the day you will pay; its help centre says a MogoMini balance can be paid in full at any time. Keep your pre-authorized debit in place until Mogo confirms the final balance, then ask for written confirmation that the account is closed and nothing more is owed.

Charged again after paying the balance off? Our trained AI opens a case for you and coaches you on what to send Mogo next.

If you cannot make a Mogo payment, get in touch with Mogo as soon as you know: its help centre asks borrowers in that position to call its payments line so it can review the account, and it warns that a returned payment brings an NSF fee and can add interest. With any lender, missed payments can affect your credit report and lead to collections calls, so ask for any payment arrangement in writing and check that the next pre-authorized debit matches it. Keep bank statements showing every payment that went through.

Collections calls about an amount you dispute? Put it through our complaint process: we help you write it in minutes, with the agreement, statements and dates set out in order.

Not if it asks you to pay first. Mogo says it never asks for a fee to approve a loan and never asks for your online banking login by phone or email. Its emails only come from its own domain, so a Mogo name on a free email address, or a spelling such as Mogoo, is a known trick.

Nothing has been reported about Mogo here yet. Our research shows what typically goes wrong at online lenders: interest and charges higher than borrowers expected, pre-authorized payments taken on the wrong date or twice, NSF fees and extra interest after a returned payment, collections calls over amounts in dispute, credit report entries borrowers disagree with, and accounts that are hard to confirm as closed and paid off.

Pre-authorized debit taken twice in one month? Be the first to report it: your case opens the record for the next Mogo borrower checking their statements.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Mogo through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Mogo can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.