Filed 30 Jul 2023 by Geri
So I signed my husband up for mint mobile and the person that signed me up didn’t know what they were doing I clearly spelled my email address the person sends my information to the wrong email address that was problem number one now I have to wait until the next day to get a refund to resign up with mint mobile in the process of doing that I was informed that the person that previously signed us up with mint mobile did it totally wrong now I’m trying to sign up and was able to but my phone (new phone) was defective so I had to cancel the service until I got a new phone, a week later I receive my new phone that I purchased from mint along with a year’s worth of data I call to activate my new phone and I had clearly told the person that I’m keeping my old phone number that I’ve had for at least three decades, was told that I would have to get a new number to make a long story short I had to actually speak with a supervisor that informed me that I could use my old SIMs card to keep my old number the person that I ordered the phone from should have been able to tell me that and I wouldn’t have had to order another SIMS card and add data to it as well as the second person didn’t know that I could use my old SIMs card and just add data to it instead now I have to get a refund for the years worth of data I purchased and on top of that I’m not getting any taxes and service fees refunded along with that, could not get any type of compensation for all the problems I’ve had with the company, have had many more issues with customer service to even mention……..MINT MOBILE Y’ALL NEED TO DO BETTER TRAINING THAN YOU’RE DOING!! PROPERLY TRAIN YOUR CUSTOMER SERVICE WORKERS!! SMH
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