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Meta complaint: Shambolic customer service and victimisation of user(s).

Open 97 views Social Media

Filed 1 Dec 2023 by craig

For many months now, their appears to be a fault, after i reached a follow count of around 7,500, instagram restricts me from following more accounts, resulting in me having noticeable anxiety, frustration and impacting on my health conditions of autism/severe anxiety disorder. What’s more frustrating is its happened countless times and instagram for sure have no exact cut off point (quota wise) I can follow meaning I have to either magically guess and/or not want to risk it. When I then try to reduce my follow account, which by the way, instagram offers no support what so ever with doing so in terms of perhaps a tool to filter inactive account(s), it takes approximately 1 day to actually kick in (and even that’s not exact timing) to show the correct number as app refreshes just fluctuate during this period which I’m sorry is ridiculous.
In comparison if I didn’t reach what instagram would deem a max quota, the follow count seems to display accurately and not alter upon refreshing. This is a serious flaw which despite what I feel are their useless app updates they try to push on me, they haven’t fixed. This too after promoting their report button and/or etc. they basically do not want to know, have a mind of their own I feel, useless customer support and I mean useless and no Proper complaint channel and/or perhaps CEO contactable. How you get away with this I don’t know, you need taking to court.
I have reported this but as usual they do not respond and this shake phone business to highlight something is a complete waste of space. Instagram is useless at responding and I suspect even reading reports. They should be forced to remove their help and/or support section if they cannot deliver and they can’t.
I have noticed in recent weeks they have even messed around with the comment count too, restricting me from entering competitions (my hobby and civil right). You need suing and I’ve not ruled that out as I have gave you warning of issues. Feeling your warning does not apply to me one single bit, it’s probably your dumb algorithm and feeling I am becoming time and time again victimised and detrimental to my character and I feel I may of lost financially because of it, when i am being invited to comment on a post which is normal behaviour. Do not treat me like some kind of criminal and think you can get away with it while your dumb ass help section can’t respond and/or rectify my violation, certainly not yours when the culprit seems to involve perhaps you changing your policy and pick and chose what you deem normal activity and failing as far as unaware anyway to inform people and more importantly despite popping up your useless boxes like that attached, , FAIL to do anything about issue. You have failed to get back to back to me time and again. Perhaps you should be restricted with your practice instead doing it to innocent user while perhaps you get to grips (yeah right) with your report system. I have lost time with all problems you have caused and writing this complaint. You need to do your job right or be held accountable. You have no easy way to report things with a view to GET THEM actioned. Sort this issue out and contact me asap. If people feel spam is occurring, they should know by now they can report it so take my advice and probably get rid of this stupid algorithm system you may be using which is causing problem and maybe increase my follow count in the meantime to stop problems reoccurring . I should not have to create a new account to try and correct a problem for you do do the same again unwarned. Ridiculous for a brand name called instagram. I want this to end up in the email box of the most senior person In instagram AND Meta for their belated attention.

Meta complaint: Shambolic customer service and victimisation of user(s).
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