Meta complaint: Request for support and intervention to reactivate and recover Facebook (Meta) account

Dear Facebook (Meta) Support Team,

I am writing to request your urgent support and intervention in regards to my disabled and deleted Facebook account. My name is Nguyen Duc, and my date of birth is July 13, 1992. I am the owner of the account and also a representative of a vocational education group, holding the position of Secretary of the Youth Union. As the account administrator, my account is at high risk of being targeted by malicious activities such as hacking, harassment, and inappropriate behaviors.

Our company has tried numerous times to contact Facebook through various channels, including email at [email protected] and phone calls to the Facebook Vietnam hotline. However, we have not received any response from your team. This is very concerning, as this account is of utmost importance to us, and it contains valuable information and documents related to our students, parents, and educational programs. Moreover, this account manages two significant Fanpages related to education, and all members are editors. Therefore, we are currently unable to make any updates or changes to the Fanpages. This is a crucial communication channel that we use to promote and advertise our educational programs, and the suspension of this service has resulted in losses of over 10 million VND per day.

I understand that Facebook has strict community guidelines, and we are committed to complying with them. We are willing to provide any necessary documentation or verification to our identity and ensure the safety and integrity of our account. We sincerely request that you reactivate and recover our account as soon as possible so that we can continue to serve our students and community.

If we do not receive any response or assistance from your team, we will escalate this matter to the Ministry of Foreign Affairs in California, and we may also take legal action against Facebook. We hope that we can resolve this matter in a timely and satisfactory manner.

Thank you for your attention to this matter.

Sincerely,

Nguyen Duc.