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Meta complaint: Portal TV

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Filed 2 Nov 2022 by Joanne

Purchased portal tv from Amazon last December and was perfectly happy. Unfortunately in September it stopped working, so as it was still under warranty I contacted Meta who advised me to return faulty portal and they would replace with a new one in 3 days of receiving faulty one. They ed receipt of item by DHL on 6th September, and I’m still waiting replacement a month later ! I email customer service twice a week to be told there is a warehouse issue, but apparently they don’t know what the issue is. When I ask about complaints procedure, they tell me there isn’t one, but they say they will stay in touch. They don’t seem to be able to tell me when or if, I will get the replacement. Very frustrating!

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