Meta complaint: my $610 oculus quest 2 never arrived !

I ordered a meta quest 2 128b on October 11, 2022. the package was supposed to arrive within a week. but after two weeks, no progress in tracking the package, it was still on the way. So I made a request for an investigation into the package lost on October 20. after two weeks of waiting the investigation had not progressed. So I contacted UPS several times to pay attention to my lost package and my wasted $610. They finally lost the package and since November 9, 2022, a complaint has been sent to Meta for a refund. I have also repeatedly tried to contact Meta, but no response. I have given a lot of patience to UPS and Meta. But I’ve been waiting for my occulus or my money for 7 weeks now. It’s been long enough and I want my money NOW. I need it and I can’t afford to waste $610. So please, give me the VR headset or my money, at least give me something !