Meta complaint: Meta refuses return label and refund for fraudulent glasses order
Filed 14 Nov 2026 by markbw57
someone hacked my computer and fraudulently ordered a pair of Meta glasses with my credit card. The criminal was not smart enough to change the mailing address to his own, so they were delivered to my home. I have spent hours with Meta store customer service trying to get them to send me shipping label to return the glasses and get a $880.50 refund on my credit card. It has been a couple weeks and they still haven’t come through. They acknowledge that the glasses are within the return window, but for some reason they are refusing to send me info on how to return the glasses. The glasses arrived without any invoice, receipt or return shipping info. Absolutely rediculous!
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