McDonald’s complaint: Waited an hour for my food from festive thru

I went through drive through places my order at 11:09am and ordered 3 happy meals, two double quarter meals and 2 iced mocha drinks. I pulled up to second window, received everything but my 2quarter pounder meals. I was told to pull up to reserved waiting parking spot 1. I waited 20 minutes and no one came out with my food. I went inside and asked cashier for my food and was told grill stopped working and it would take 2 minutes to get my order. I waited another 15 minutes and all the other customer got their food but I was still waiting. Finally a worker asked what I was waiting for and I told her I was in drive thr and waiting for my quarter pounder meals. I also relayed to her that my iced mochas are no longer good as it’s been in the car for 40 minutes in 95 degrees waiting. I asked if she can replace them and she asked me to bri g all my stuff from the car back inside. That was annoying because I now had to go back to car to bring the food back in when I initially went through drive they. Then I waited another 10 minutes for them to remake all my food and they forgot my two large fries. So I asked for those and she made them.
I waited an hour for my order keep in mind I went through the drive they. I never received an apology or anything. I have never filed a complaint in my life but due to the lack of consideration or acknowledgment that I was waiting so long, I felt the need to bring to managements attention.
This is bad customer service and I felt a refund or some kind of apology would have been suffice but I received neither. keep in mind every customer after me received their food some order were the same burger as mine and I was still waiting for another 29 minutes when I was told it would be 2 minutes.