McDonald’s complaint: The McDonald App did not work

Name: The McDonald App did not work
Item: McDonald’s
Rating: 1
Author: James

Open 21 Sep 2020 277 views Fast Food / Delivery

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Filed 21 Sep 2020 by James

Bought a meal via app which I have used before. Turned up at drive through and was told no purchase had been made. I could not get the meal I ordered. It was MOST embarrassing.
My purchase showed as pending in my bank account but today the money has been taken.
I can get no response from McDonalds contact e mails etc.

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Case details

Status: Open
Company: McDonald’s
Filed: 21 Sep 2020
Rating: 1/5
Desired resolution: A full refund and compensation for a wasted journey and upset. And an apology.
Problem: Paid app order not found, money taken
About: app meal order

Progress

Filed
Company notified
Company replied
Resolved

21 Sep 2020 Complaint filed and published
21 Sep 2020 Message from Bizzy: we notified McDonald’s about this complaint.

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