McDonald’s complaint: Poor service

Hi sirmadam

I visited your quedgeley drive thru on the roundabout on the a38 this evening at 19.30pm and I have to say everytime I use this store for my food it’s unbelievable. Everytime items are missing everytime I have to park up and wait even when it’s not busy like this evening. I was missing my quarter pound cheese and a triple cheese burger this evening and I didn’t notice until I got home which is 15 miles away so no point in driving back. I paid £19.42 for food and I had to miss out because my food wasn’t in the bag after waiting in the carpark for 15 minutes. As a fast food restaurant manager myself I understand that it can be hard when busy but this store was not busy at all when I purchased my food. Its very embarrassing that everytime I visit this store we have missing items and have to weight. To be honest with you it’s abit of a joke. Now the store you have on the Bristol road in Gloucester is much better more efficient than this store. I would strongly suggest you look at the management team of this store because its been poor like this in the last 12 months. That is my professional opinion. 1 mistake now and then can be excused some what but this is everytime I go there. I’d be building a new management team there that’s for sure. I will not be returning to there again. I do have to say the team members I really feel sorry for having to go out to the carpark dealing with angry customers when it’s the management’s fault. I’d be ashamed if my managers acted like the managers in this store. Now I would like some compensation for my frustration. Not just for tonight but the other times I have visited and been let down. I’m not normally one to complain but like I said this store is not performing at all and a embarrassment to you company. Look forward to hearing from you. Regards Phil