Complaint: Not received item we paid

on 24 April 2021 about McDonalds in category Fast Food / Delivery / Takeaway

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My complaint:

Dear SirMadam,

I am writing to you to inform you about my dissatisfaction following a visit to your establishment drive thru. As it was my daughter’s birthday, we had ordered her favourite dessert option: the millionaire donut. When we had reached home we had noticed that the item was not in the bag. She was extremely disappointed and the rest of the family are upset. Reference date is 240421 time 20:03:39

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Justified complaint?

Suggested solution:

We would hope that you would find a suitable solution to make this bad experience correct for her and the family as it was a memorable day.

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