Filed 23 Mar 2022 by Elizabeth
I ordered 2 Fish Fillet Sandwich’s, and asked the person at the drive-thru to please make sure the buns are steamed. He said ok, paid the amount of $6.38 with my Debit Card. When I received my food, I looked and saw that the buns were toasted and not steamed as I requested. I immediately went inside to speak with a manager. The person I spoke with who claimed to be a manager was aprox. in her early 20’s, and was of Hispanic descent.Then along came a smaller man aprox in his 20’s as well, dressed in street clothes, claiming that the cashier told me the steamer was broken. This is not true, as I would not want the sandwich’s toasted, that is why I asked to have them steamed. The man continued talking in a Looking for an argument voice I asked him to move along, and found this to be funny. The manager asked if I paid in cash or a card, I said, my Debt card. She would not give me cash back, said it would go back in my card. I told her I did not want to wait 10 days to get my money back. Along comes another Hispanic woman, she claiming to be a manager, I tried to explain to her, that I wanted my money back. In the meantime, the first manager, only a few feet away was Heckling me, and trying to imitate me, along with the male in street clothes who claims to be a McDonalds employee, then the second manager thought it was funny as well. I told them that I would never come back to this McDonalds again, and that I would file a complaint. I then walked out the store.
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