McDonald’s complaint: Employee behavior and manager behavior

On September 3, 2021 at approximately 20 to 45 hours I was in Derry New Hampshire at the McDonald’s where I went through the drive-through of which was very extremely long with one person working the drive-through and two other people doing everything else. Just one person on drive-through was extremely extremely extremely rude I was listening in on A bunch of orders he was taking as I was waiting to get placed mine. He would not greet the customers he would just automatically say hello hello he had a very snappy snippy attitude. I don’t know this person‘s last name but his first name is Matt. When I gave him my order I told him I have a coupon code I said what it was and then all of a sudden he comes back and says what would you like to order now I know that coupon code states what you have because I’ve used it many times. So I gave it to them individually not once not twice not three times but four times because he’s a damn idiot. After I got my order I didn’t talk to the assistant manager. She automatically apologized before it even talking to me about it because they have had multiple complaints not just tonight but apparently other nights so apparently she already knew what was coming. And also many other employees have complained about him and manager I asked her well why isn’t he booted out of here assistant manager told me that if she did that right now which she can’t she said it would leave her with just two people which I understand I do understand that but she did tell me that she has brought up all these complaints that this person has had to the manager and the manager apparently refuses to do anything about it because he still there. Now I don’t know what games you guys are playing with McDonald’s but last time I checked a good restaurant owner or a good restaurant service does not keep on someone who is extremely pissed ass rude two they’re paying customers…

I then asked her if there was a business card for the manager and she say she said no but if you leave me your name and number I will definitely make sure that she gets it first thing in the morning of which I am so irritated right now I had to throw my dinner out because I was just gonna make me sick