Skip to content
File a complaint
File a complaint

McDonald’s complaints

McDonald’s complaint: Charge the item which was not ordered

Open 91 views Fast Food / Delivery
File your McDonald’s complaint How does Complain.biz work?

Filed 25 Jun 2024 by Ruth

I made an order via my phone app. Use drive-in. and then took the bag of food home. I found the Large Spicy Shaker Fries was included but I did not order it. I just thought it was complimentary item.
But when checking the invoice from email , I found I was charged $5.25 for Large Spicy Shaker Fries.
In fact I couldn’t tolerate the spicy shaker, and have to throw in the bin.

This is the first time I experienced this mistake by MacDonald staff. As it was drive-in and I usually not checking if it is the right order. That Large Spicy Shaker Fries was a little item, even I check I wouldn’t notice it was there.

I upload the invoice for your reference. I should be charged $1 as it was shown on my phone app, but instead I was charged $6.25.

McDonald’s complaint: Charge the item which was not ordered
Photo Ruth uploaded with this complaint

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with McDonald’s? Start the discussion above.

More McDonald’s complaints

View all 1,850

Wronged by McDonald’s too?
Make it sting!

Launch complaint