Complaint: Damaged items.

on 12 January 2021 about Marlboro in category Tobacco / 420

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My complaint:

I bought 2 packs of your Marlboro. Hands down, this the only kind I smoke. However. As we all know, smoking is a very expressive habit and I cannot afford to buy something I am not able to use. I’m feeling that I might purchase another pack or two that are defective. I normally purchase by the carton. I am so glad that I didn’t do so this timem. Are you going to stand by your product?!How can I be sure this was an abnormal coincidence and not the slacking of your employees? Or worse, New measures to reduce the cost of productions?

I look forward to your reply.

C.Jane Norman

0 0 votes
Justified complaint?

Suggested solution:

A refund and a plan of action to prevent this from happening again. Whatever, your compensation is, reflects on how much customer loyalty means to you and your sense of loyalty to your customers.

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