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Marco’s Pizza complaint: Was not what I ordered

Open 67 views Fast Food / Delivery

Filed 10 Jul 2023 by Pat

7/4/23 called Marco’s on St. Joe Center Rd. Fort Wayne, IN, asked the young man that answer the phone what were the specials, he stated double pepperoni or sausage for 9.99, I asked if I could get pepperoni and sausage for 9.99. His reply was no that would be 12.99. I said I would take the double pepperoni, medium cut in party squares. When my husband got it home it was a large single pepperoni over done crust, which he was charged a total of 12.79. I called back and spoke to Jeremy, he stated it was a large pizza,even though the receipt shows a medium pepperoni. I truly understand that employees areover worked, and it’s hard to get good help. Maybe more customers service training. I’m not sure.. we just wanted him to alease try to make some type of adjustment. I don’t want to leave Marco’s as our go to pizza place. 😫 But I feel We were given something someone else wanted use to have, not cool. Usually a satisfied customer, not this time!!😣

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