Maltesers complaint: Poor quality Maltesers

Complaint from BMJ reported on 23 June 2023 about Maltesers

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

On opening the box it was clear to see that nearly all were defects . The Maltese were random shapes sizes , not the smooth balls I’ve usually had . Some had no chocolate on others half exposed . A few we tasted tasted soft and had no malted middle part ? They were opened on the 20th June 23 and the use by date is the 8th Oct 23 .
Very poor quality needless to say a dissatisfied customer

Suggested solution:

Tried to upload photo not sure if received the. Replace , send out a replacement or voucher for new

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