Mad Mex complaint?

Do you have a dispute or a bad customer experience with Mad Mex? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Mad Mex takes customer questions through the Contact Us page on the Mad Mex website, and its FAQ sends missing items and account problems to the customer service team there. Give the restaurant, the date and time, the order number from your receipt or the Mad Mex app, and photos if something was missing or wrong. For an order placed through a delivery app, raise it in that app as well, because the app took the payment.

Start your complaint here alongside it, and we push it out to Mad Mex by email, social media and printed letters.

How you get a refund from Mad Mex depends on where you ordered. In the restaurant, show the receipt to the staff while you are still there, since a missing item is easiest to put right on the spot. For an app or online pickup order, send the order number, the items affected and photos through the Contact Us page. For a delivery order, request the refund in the delivery app that took the payment.

Paid for guac that was not in the bag? We help you write the refund request in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

Mad Mex points are credited when your Mad Members barcode is scanned at the counter or when you order in the Mad Mex app, so a purchase made without a scan may not show up. The Mad Mex FAQ says that if points are not credited, you can send a receipt or a screenshot of the transaction through its contact page to have the purchase checked. The same page handles a wrong birthday on your account, which needs valid ID.

Points or a birthday burrito missing from the app? Open a case with us: our trained AI keeps coaching you on what to send Mad Mex and when to push again.

Yes, many Mad Mex restaurants are run by franchisees, while the brand, the website and the Mad Members program are run by Mad Mex Fresh Mexican Grill Pty Ltd from its head office in the Sydney CBD. For a complaint, that means the restaurant team can fix an order on the spot, but a complaint about a refund, a charge or the loyalty program can also go to Mad Mex itself through its contact page. Name the restaurant and quote the order number either way.

Nothing has been reported about Mad Mex here yet. Our research shows what typically goes wrong at fast-casual Mexican chains: app and online orders missing a side, sauce or guac, food that arrives cold or not as ordered, long waits at peak times, loyalty points or rewards that do not credit, and refunds passed between the restaurant and a delivery app.

Guac paid for and missing from the bag, or points that never landed? Make yours the first case here: it opens the record for the next Mad Mex customer with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Mad Mex through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Mad Mex can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.