Macquarie Bank complaint?

Do you have a dispute or a bad customer experience with Macquarie Bank? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Macquarie Bank customer service on 02 8550 5666 from within Australia, or send Macquarie a message after logging in to online banking or the Macquarie app. The feedback and complaints page, linked in the contact details above, also has a complaints webform and lists the postal address for complaints. Have your customer or account number, the dates and amounts involved and any reference number from earlier contact ready.

Disputed transaction or loan problem to raise? Start your complaint here as well: we push it out to Macquarie by email, social media and printed letters.

To make a complaint to Macquarie Bank, use the complaints webform on its feedback and complaints page, send a message after logging in to online banking or the app, call 02 8550 5666, or write to the Complaints Officer at the postal address on that page. Put what happened, the account involved, the dates and the outcome you want in the first lines, and ask for a complaint reference number. Macquarie says it investigates complaints and gives reasons for its decision, and its Australian complaints handling policy, linked from the same page, sets out what to expect after you lodge one.

Want the complaint written so it cannot be misread? Put it through our complaint process: we help you write it in minutes, drawing on complaint letters that actually worked.

Macquarie Bank's head office is in Sydney: the registered office and principal administrative office of Macquarie Bank Limited are at the address shown in the contact details at the top of this page. Macquarie Bank Limited is the legal entity behind Macquarie's personal accounts, home loans and car loans, and it is part of Sydney-based Macquarie Group. For a complaint, write to the Complaints Officer as Macquarie's complaints page describes, quoting your account details and any reference number.

Home loan discharge running late? Our trained AI opens a case for you and keeps advising on what to reply and when to push.

Yes: in Australia, the Australian Financial Complaints Authority (AFCA) handles consumer and small business complaints about its member firms, including banking, loans and financial hardship, and Macquarie Bank is one of its members. AFCA generally expects Macquarie Bank to have had the chance to put things right first, so keep a record of every call, message, letter and reference number.

Hardship request turned down? We put the case together and place it alongside other Macquarie customers reporting the same problem.

Be careful. Macquarie warns about fake Macquarie-branded term deposits and bonds sold through cold calls, emails and copied websites, often at unusually high rates. It says genuine term deposit funds are only collected by direct debit and that it never gives you account details to pay money into.

Nothing has been reported about Macquarie Bank here yet. Our research shows what typically goes wrong at large banks: unauthorised card transactions and payments people want reversed, accounts frozen or closed during checks, home loan rate and repayment changes, slow loan discharges and refinances, hardship requests, and fees or interest charged in error.

Payment you never authorised showing on your statement? Be the first to report it: your case opens the record for the next Macquarie customer disputing the same kind of transaction.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Macquarie Bank through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Macquarie Bank can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.