Live DifRent! complaint: Faulty washing machine

Livdifrent (and maybe Electrolux?) have made life really difficult for my family and I in over a month now. Our washing machine became faulty and was reported on the 2nd of April. As at today 7th of May, Livdifrent (and Electrolux?) have just been playing us back and forth. We are a family of 5(including grandma who’s with us at the moment and a 10 months old), which means laundry is a very important part of our living. How we’ve been putting things together to wear to school and work is nothing to these people. I have literally cried seeing how messed up every where is because it’s not easy taking our clothes to the city center to use the public laundry when we don’t even drive. And of course, they won’t be compensating the first 30 days of inconvenience. This is a very horrible experience for my family and I and we hate everything about how Livdifrent(and Electrolux?) have handled this issue