Little Caesars complaint: Poor service and attitude

We have ordered pizza numerous times and every time it takes over an hour to get the pizza. This time going through drive we waited 30 min in line with 2 cars in front of us. When we got to window we sat for another 15 min before we were told to park and they will bring the pizza out.at this point we waited another 15 min before I went in the store and there were 2 other people that had been waiting for an hour to get there pizza. All while the employees were standing around talking. When I asked about my pizza the employee had an attitude towards me for asking why it was taking so long and they were just standing around. At this point I had to wait even longer. I would have not waited if I wouldn’t have already paid and to get my money back it would take 7 to 10 business days to be put back on my card. Someone needs to handle this situation it is an ongoing issue.