Little Caesars complaint: Poor Customer service, Unsatisfactory pizza

I have several complaints. First and foremost, let me say I have been eating Little Ceasars pizza as long as I can remember. I recently moved to a new location on Daulphin Island Parkway (36605) and of course I immediately have to find the nearest Little Ceasars near me. I mainly order online and go pickup or have it delivered. My first complaint is the last two online orders I put in were not ready for pick up at my designated time. It gets better. They hadn’t even checked the computer yet or got my order. So I was asked to pull around and park and they would immediately get my order started and bring it out to me when done. This happened to me twice. My receipt showed my pizza going in oven an hr after i ordered it. Thats crazy. Then after I waited for 30 mins one time and 45 mins another , I finally get out of my vehicle and go inside. It was just coming out of the oven. I don’t know about you, but I’ve worked at a pizza place before and it doesn’t take maybe 10 mins .Next, I had to wait on a worker to get pizza boxes. When I get home , my pizza was wrong and my pizza box had writing on the inside with a black sharpie marker and dirty. I’m fuming at this point. This was so against health dept rules and so unsanitary. Needless to say, it was thrown in the garbage. I didn’t complain to the store manager because it doesn’t do any good. That store apparently needs better management. Most of the time, there’s never any one available to talk to anyway. This store has went downhill . The people working there are playing around while customers are lined up inside and out waiting. They do not check their online orders like they should, they do not have materials needed ahead of time, so unprepared, they are rude and really don’t need to be working and dealing with the public at all. Last , they have been out of thin crust for sometime now or just too lazy to go get more from freezer. They don’t bother telling me this until i pick up. Then again, I pay extra for a stuffed crust that was ready to go,only to find out it isn’t a stuffed crust when I get home. So,needless to say, I’m a very unsatisfied customer who has got nothing but poor service,nasty unsanitary pizza, and lots of wasted gas and an empty tank from waiting way too long for my orders. I’m usually not one to complain but after so many times of throwing away pizza and money down the drain,I decided i needed to get in touch with a higher person in charge and hopefully see a change for the better. If you have any questions. Please feel free to email me at [email protected] or call (251)-800-2214. I look forward to hearing from you soon.
Thank you for your time and I hope you have a wonderful evening. Be blessed.

Sincerely, Ms.Farrah Shook