Linkt complaint?

Do you have a dispute or a bad customer experience with Linkt? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Linkt customer care number in Australia is 13 33 31, and Linkt also answers questions by chat on its website and in the Linkt app. For a complaint, Linkt has a complaints page with its own form, linked in the contact details at the top of this page. Have your account number or the toll invoice or notice number, your vehicle registration and the dates of the trips ready.

Toll or fee you believe is wrong? Start your complaint here too: we push it out to Linkt by email, social media and printed letters.

To dispute a Linkt toll invoice, toll notice or fee, contact Linkt with the invoice or notice number, your vehicle registration and the trips in question, and explain in writing why the charge is wrong: for example that the trip was covered by your account or a pass, that your tag was fitted and the account in credit, or that the vehicle was no longer yours. Do it as soon as the invoice arrives, and note the reference number you are given.

Keep your statements, the pass confirmation and any proof that the vehicle was sold or the plates changed. An infringement notice is not a Linkt invoice: it comes from a state authority and has its own review process.

Charged for a trip your pass covered? We help you write the dispute in minutes, with the invoice, the trip and your statement side by side.

To close a Linkt account, contact Linkt by phone or chat, say that you want the account closed, and ask how any remaining credit will be refunded, how tolls or fees still owing will be settled, and whether your tag needs to be returned. Check your last statement before you close so you know what balance to expect.

Get written confirmation that the account is closed, keep proof of postage if you send a tag back, and check that no further top-ups are taken from your card. If you sold the car, also remove it from your account so trips by the new owner are not charged to you.

Yes: in Australia, the Tolling Customer Ombudsman (TCO) offers independent dispute resolution for customers of Linkt Melbourne and Linkt Brisbane, and the NSW Tollway Ombudsman (NTOL) helps customers of Linkt Sydney with unresolved complaints about tolling services. Both generally expect Linkt to have had the chance to put things right first, so keep a record of every call, chat and reference number.

Toll dispute with Linkt to set out? Open it through our complaint process and our trained AI keeps coaching you on what to reply and when to push again.

Be careful. Texts and emails about an overdue toll, a suspended account or a toll rebate keep using the Linkt name and link to fake payment pages. Linkt says it never asks for payment details through a link in a text or email, and its real reminders ask you to log in to your account instead.

Nothing has been reported about Linkt here yet. Our research shows what typically goes wrong with toll road accounts: invoices or notices for trips that a tag or pass should have covered, admin and late fees on top of the toll, tags that fail to read, automatic top-ups that drain a card, and refunds of account credit after closing.

Seen a fee on a trip you thought was covered? Report it here first, and your case becomes the record the next driver charged the same way can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Linkt through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Linkt can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.