My complaint:
Dear sir
My name is Mrs Michelle North
I am a carer for the elderly ,I live in Bromley and I use both your lidl store Bromley high street and burnt ash lane store ,,,
Yesterday I was with one of the elderly gentlemen that I care for out in your burnt ash store doing his shopping and shopping for another elderly lady ,, I was paying by card at your self service check out till ,, one of your male members of staff was there watching us ,, I payed for the first transaction and I placed the items in to my own shopping trolley ,, I then carried on with the next lot of shopping and paid for that as well packed all items away and I hadn’t even left the self check out area ,before one your male members of staff put there foot in front my trolley and asked if I had paid for what is inside my trolley ,,,,, I was so taken back by this as your male member of staff was watching me pay for my items ,,, the shock of being asked if I am stealing is disgusting
and embarrassing ,, I told your member of staff do you want to see both of my bloody receipts ,, to be told I am being rude and manager will be called ,,,, no I was not rude just very upset I was being accused of stealing and so was elderly gentlemen I was with also was being accused ,, to go on to having 3 members your staff and the female manager all surround me ,, making me feel very.. intimidate your staff manager would not listen to me and I had 3 out of the 4 members 2 being male all shouting raising there voice at myself and the elderly man ,,, your store manager would not listen at all , I then got told to leave your store and wont be allowed back I was banned and so was elderly gentlemen I was with ,,, now they never checked my goods or did they check my receipts but accused us of not paying ,, surly have evidence to back up your Accusation first ,,, I left your store and I feel if this is way your lidls staff treats your costumers I feel I cant go back to lidls store again ,, now I work for elderly and disabled ,, so I will have to travel with them to another super store ,, I feel we treated unfairly in every way by your lidls staff ,,
29032022 time 14:18 pm 129 Burnt Ash Lane, Bromley BR1 5AB
Mrs m north
Suggested solution:
i want this matter looked into further ,, also i would like a letter of appoligy and reason why we were banned from the shop ,,
