Lidl complaint: Rude behavior of Staff towards non-German speaking consumer

My wife and I have been shopping at this Lidl Store for the past 6 months, we do not know German language properly. We never had any problem and the staff are polite and understanding, until today.

Today 2nd Nov, 2020 she visited at around 10 AM, and while shopping she came across a cart with plain cashew nuts which were not on shelf. She asked one of the staff for few packets and the staff rudely told her to go to billing counter for the same. She went to the cash counter for billing and asked for the plain cashew nuts, which were not present. So she came back and again politely asked for some packets and the same staff she was extremely rude and did seem to very biased as my wife was not speaking German language. She was told off several times by this lady staff, after which she went to another male staff who very politely gave her the packets.

This kind of behavior is un-acceptable and needs to be resolved properly. While we understand that we do not speak German, but the concerned staff should have made an effort to understand and speak politely. I repeat she was extremely rude and biased, and this is not at all good and also not suitable for day-to-day operations for your good store

Please can you look into the same and get back to me on the phone or email as below.

[email protected]
015211558240

Time of visit – 2nd Nov, 2020 10 AM – 10.30 AM

Regards
Saurabh