Lidl complaint: Non payment of refund

This is follow on to Case 00622371 which began in late Aug or early September 2020. I purchased an attachment for my power washer from Lidl and the attachment was not compatible with the washer. I returned it to your Culpeper store which gave me a gift card for the full amount of about $46.00. I tried to use the gift card at your Fredericksburg store but it didn’t work. After several attempts to get my refund, I was informed an email with a digital Lidl gift card would be sent to my email address – [email protected] along with a $10.00 digital gift card. To date, only the $10 card has arrived. I have sent a copy of this to Complaint.biz and the Better Business Bureau since Lidl has taken over two months to resolve this issue. I can be reached on 540-205-4452 for direct conversation. I was informed, on my last call, that I should receive an email within 7-10 business days. Its been over two weeks at this point. I’m terribly disappointed with your customer service.