Exchange order
Complaint from Khumtaya on 22 November 2024 about Lenskart.
I have ordered an exchange order but it has been weeks i still didn't received any updates nor my refund has been issued. Read more
Lenskart Complaints Service & Advice
Most Common Lenskart Complaints and Tips
While Lenskart aims to provide quality eyewear and a seamless shopping experience, complaint data from our community indicates several common issues that customers are facing. Complaints frequently revolve around difficulties in obtaining refunds or exchanges, as well as encountering unhelpful or unfriendly staff at various outlets.
To mitigate these issues, we recommend that customers thoroughly review the company's refund and exchange policies before making any purchases. If problems arise, contact customer service immediately and keep records of all communications. Additionally, politely insist on clarity regarding store policies when dealing with in-store staff to ensure a smoother experience.
How and why file a complaint about Lenskart?
Do you have a dispute or had a bad customer experience with Lenskart? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Lenskart.
Lenskart Customer Sentiment: Neutral
Our sentiment meter has detected that Lenskart complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Lenskart, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
Lenskart complaints chart
We have received 1 complaints about Lenskart over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Lenskart complaint statistics
Curious about Lenskart's track record in addressing complaints within the Care Products category? Dive into the all-time complaints data right here!
4
Total complaints
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Open Complaints
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Complaints pending
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Complaints resolved
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4 ratings
How to contact the customer service of Lenskart?
Below, you will find the contact information for the complaint department of Lenskart. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-833-763-2119
Webcare email:
support@lenskart.com
Contact form:
You can contact the customer service of Lenskart by calling 1-833-763-2119. For Lenskart support through email, send your inquiry to support@lenskart.com. If you want to reach out to Lenskart through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Lenskart: (4)
Helpful experiences shared by verified Lenskart customers. Search, discuss and connect with other people in our community.
Refund not received Read more
No Exchange or Refund against my order
Complaint from Mohit Grover on 30 April 2023 about Lenskart.
Home testing done on 16th April spects selected order delivered on 19, Return on 21 th against improper fitments of lens, Return or exchange was to be delivered but no one is responding from Lenskart Read more
Nex outlet staff unfriendly
Complaint from liewww on 18 December 2022 about Lenskart.
Staff name Brisk is very rude in the way she speaks. I am feel very unhappy and being talk back by this lady. She is very proud and kept flipping her words. Incidents 1 : I ordered blue-ray lenses as she showed... Read more
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