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Lego complaint: No replacement for defective parts in India?

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Filed 10 Mar 2019 by ladislaus73

I have Lego – 60051 – City – High-Speed Passenger Train set. The LEGO Battery Box (AAA Non-Rechargeable) is defective. The train set costs USD 280 and cannot be used without the battery box.

I requested a replacement via https:www.lego.com, and got an automated response that my request didn’t pass our validation checks.

I understand that Lego does not ship to India. Lego has several stores in India so I’m wondering how such a reputable company is selling product without appropriate customer support or option for purchasing replacement parts.

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