Lazada complaint: Terrible Dispute Team

As a Seller on Lazada in Singapore since 2017 and have good products ratings of 4.5 stars on her products on the platform till date November 2022 on Lazada platform. Lazada dispute team still dare to ask seller to proof that her product sold on Lazada is authentic after customer file a counterfeit claim. There is no trust between Lazada and Seller. Dispute Team need to know how to check whether the product is authentic themselves, not asking seller to proof that her product sold on Lazada is authentic. This make the seller very angry. Buyer may have bought an counterfeit product in a offline shop to claim against seller’s authentic product. This is going to drive away sellers if there is a better online platform in the future. Youtube channel is one sure way to check whether the product is authentic or counterfeit since there are bloggers and influencers using it. The Seller is selling branded nail products, well known around the world, not some unknown brand. Although Seller is not a Lazmall seller, Lazada still need to find ways to resolve the issue. Comparing Lazada to Shopee, Seller feel that shopee dispute team did a way better job at handling such cases. Seller have been selling her products on Qoo10, Lazada and Shopee platform till date November 2022, feel that Shopee platform is the best so far.